Rebuilding After the Fire: A Westport Family’s Story of Resilience
When the unthinkable happened on the day they moved in, the Sines' entire home had to be taken down to the studs.
When the Sine family was faced with the devastating loss of their new Westport home, their insurance carrier, PURE Insurance, helped them navigate the claims process and their recovery with great empathy, compassion, and ease.
“I’m usually fairly skeptical of insurance companies, but PURE told us they were going to rebuild our home to its original condition, and they made good on their promise,” said Westport homeowner Isaac Sine. Each member of PURE Insurance has access to unique member benefits and privileges intended to make their lives easier and make them feel like they are a part of something bigger—like they are a member, not just a policyholder.
When Isaac’s wife, Nicole, first smelled smoke, she didn’t think much of it. She and Isaac had just finished unpacking their new home, and Isaac had gone out to the patio to start the grill. Just hours prior, the Seattle natives had flown across the country to move to Connecticut for Isaac’s job. As Nicole looked down the staircase, she saw black smoke billowing from the floor vents. Four hours later, nearly everything in the home was destroyed. The fire was sparked by the electrical ignition of their outdoor grill.
“We were beside ourselves. We were new to the area and knew no one. We had nowhere to go. We literally had nothing,” said Nicole, recalling her children standing barefoot on the front lawn, wearing only their bathing suits. Isaac called his insurance broker to report the claim and received a call from PURE’s claims adjuster moments later. A member of PURE’s team found a nearby pet-friendly hotel that would accommodate their family’s immediate needs while they looked for a comparable home. They were pleased to find one nearby with a pool, something Nicole and Isaac had promised their children to ease the difficult transition of the move.
Extensive smoke damage required the Sines’ entire home to be taken down to the studs. Nearly all of their freshly unpacked furniture, artwork, and children’s toys were ruined. Fortunately, a few meaningful belongings, like the kids’ baby albums and blankets, were saved. It would take five months for the Sines’ dream home to be rebuilt exactly the way it was the day they moved in.
“It was unbelievable how much flexibility we had to put the house back the way it was and make it ours.” The family moved back home in November, just in time for the holidays. “You think, ‘This won’t happen to me.’ But when it does, you’re so grateful for everyone who picks you back up,” Nicole said. “It was such a blessing to have someone say, ‘I will help you.’”
PURE is a member-owned property and casualty insurer, dedicated to creating an exceptional experience for responsible high net worth families1. PURE provides customizable coverage for high-value homes, automobiles, jewelry, art, personal liability, watercraft, flood, fraud, and cyber fraud. Today, PURE’s membership includes more than 98,000 families from across the U.S. For more information or to find a local broker, visit pureinsurance.com.